I Only have 1 server blocked. Check if your ip has problems with this link.

Please disconnect the VPN and then open this link :
https://ssl.kryptotel.net/vpnoneclick_check_for_blocking.php

Can i use the same Mac / Android / iOS subscription on Windows?

Sorry you cannot.
We decided to maintain a very competitive price for single computer licenses to allow you to enjoy the service on all your Devices.

Change Country: does the VPN work there as well?

Yes It does!
The VPN Works all around the world. The only thing that needs to be done once you are in another country, if you have an Apple device, is download the new configuration profile. That's it.

Windows DotRas.RasDialExecption error

A few users report unexpected disconnection with the error DotRas.RasDialExecption using VpnOneClick.
We have come to the conclusion that the main reason is a poor Internet connection. When the network starts to loose data packets, the VPN will try to keep the connection running but it will inevitably disconnect.
We recommend trying different servers to see if the connection improves by using servers closer to your location.

If you are using a Bit Torrent client connecting to USA/European servers a disconnection may occur, if so you may change to a server in Russia or disable the Bit Torrent client.

Another possible reason could be a bad firewall configuration, in this case try disabling the firewall.
Check out this link on How to open the Firewall's Ports

You can also try disabling the anti-virus, some of them have an integrated firewall that can stop the connection either immediately or after a short period of time.
If you attempted to fix the problem with all of the above and the error still occurs, please send us the Error Log so we can assist you with finding out more and fixing it.

How do I open ports in the Firewall?

Double check to see if you have the option of selecting PPTP and L2TP. (application will try to use both of them automatically).
Try do disable the computer’s firewall and antivirus, if the problem persists, then most probably you will need to open ports on your local wifi router (firewall sections).
In most cases the wifi router will have a “pass-through” option for the VPN protocol. This is the easiest way to open the right ports.

In all other cases you should open the router/firewall ports as follows:

To use the VPN protocol L2TP/IPSEC:
- udp port 500
- udp port 50
- udp port 51
- udp port 4500
- udp port 1701


To use the VPN protocol PPTP
- port tcp 1723
- gre protocol allowed

All related/established ports should be enabled as well.



I get "Authentication Failed", what can I do?

1)Please check the expiration date. If the subscription is expired you need to subscribe for the service by using the link within the Application;
or
2) download the updated configuration as follows:
- on iPhone/iPad/iPod disconnect the VPN, tap on the expiring date and follow the steps to installing the configuration profile;
- on Mac click on “Download Configuration” and then on “Automatic Configuration” to install the configuration profile.

How can I connect to the vpn from China?

In China many VPN services are “poisoned” directly by the local Internet service provider. VpnOneClick has a solution:
1) Please disconnect your VPN;
2) download the updated configuration as follows:
- on iPhone/iPad/iPod disconnect your VPN, tap on the expiring date and follow the steps to installing the configuration profile;
- on Mac click on “Download Configuration” and then on “Automatic Configuration” to install the configuration profile.
Our system will automatically recognize that your are in China and it will use a special configuration to bypass the Firewall.

I've tried all the suggestions listed here, how can you help me?

We will be happy to help you directly, sometimes we use a remote desktop program (www.teamviewer.com) to connect to our customer’s computer and troubleshoot the problem.
Please contact us on the live chat support we are available 18 hours per day including the weekend.

My iPhone/iPad broke and I have a new one. Can I transfer the Vpn subscription?

If you have the old device’s activation code (the code that is shown by tapping on “Download”), you can type it in the “Download” section on the device and accept the configuration when requested.
If not, please activate the free trial on the new device and send the iTunes receipt of the subscription together with the activation code, that you can find by tapping on “Download”, to support@vpnoneclick.com. We will update the expiration date based on your original subscription.

I've wiped my iPhone/IPad, how can I recover the Vpn?

The subscription is connected to the serial number of your iPhone/iPad, so you should:
1) download VpnOneClick on your device from the App Store (it will recognize your subscription and it will show the right expiring date);
2) tap on the expiring date to download and install the configuration profile.

How can I remove the vpn configurations from my iPhone/iPad?

From you iPhone/iPad’s main screen tap on “Settings”, tap on “General” and scroll down and tap on “Profiles”. Tap on “VpnOneClick” and then tap on “Remove”. Confirm “remove” when requested.

Why can I connect through wifi, but not using 3g network?

It may depend on several different things:
1) Try to use a different protocol (Pptp or L2tp/Ipsec), you can easily switch directly from within the app (on windows it will change automatically) ;
2) Check your mobile configuration settings. You must allow data connections to the local application;
2) Check your 3g data plan with your service provider. You must be enabled to use the VPN (some operators keep the VPN protocol closed: you may have to pay little surcharge).

The Vpn is connected but some websites are still blocked. How to access?

You probably manually configured your Vpn on your Mac and you didn’t select the “Send all traffic over VPN connection” flag. You can adjust that by going into “System Preferences”, “Network”, “VpnOneClick.....” and “Advanced”.

Can I use the same Mac subscription on my Android phone?

We are sorry but you cannot use the same Mac subscription for you Android device. Nevertheless we maintain very competitive pricing to enable you to enjoy our service on all your devices.
The monthly price on Android is only $0.99 and $8.99 for the whole year.

Can I use the same iPhone/iPad activation code on Android?

We are sorry, you cannot use the same activation code, nevertheless we maintain very competitive pricing to enable you to enjoy our service on all your devices.
The monthly price on Android is only $0.99 and $8.99 for the whole year.

How do I avoid Vpn disconnection from inactivity on iPhone/iPad?

You should turn the auto-lock option OFF.
You can do that by going into “Settings”, “General” and “Auto-lock”, tap on “Never”.
This is one of the solutions we found to avoid the disconnection.
The VPN may also disconnect when changing from wifi to 3g and vice versa.

Can I use my Mac Subscription on more computers?

Sorry you cannot.
Apple regulations do not allow that, so we decided to maintain very competitive pricing for single computer subscriptions to enable you to enjoy our service on all your Mac computers..

Can I use the same iPhone/iPad subscription on my Mac?

We are sorry but you cannot.
Apple’s regulation do not allow to share the same iPhone/IPad services on the Mac computers. Our publication got denied initially because of the sharing regulation. To activate the Vpn on the Mac you must download from the Mac app store and buy a Mac Subscription.
To help our customers we reduced the Mac price to only 2.99$ a month or 19.99$ one year.

Can I use the same Mac subscription on my iPhone/iPad?

Yes, you can.
- If you downloaded the Mac Application from the Mac App Store, proceed as follows:
From our App on your Mac, click on the “Download Configuration” button, it will show your user account of 10 chars, for example: D6X2K7P72Q.
Download the free “Vpn One Click” App on your iPhone/iPad from the App Store, open it, tap on the download button and type in the user account in the “Activation Code” field.
It will download the iPhone/iPad configuration profile for you.
Don’t worry if the expiration date on the iPhone/iPad is not the same of the Mac.
To learn how to connect/disconnect the VPN use the following link “How to Use” .

If you downloaded the Mac Application from our website (Leopard version and over) proceed as follows:
From your Mac computer click on “System Preferences”, “Network”, click on VPN and write down the Account Name.
Download the free “Vpn One Click” App on your iPhone/iPad from the App Store, open it, tap on the download button and type in the user account in the “Activation Code” field.
It will download the iPhone/iPad configuration profile for you.
Don’t worry if the expiration date on the iPhone/iPad is not the same of the Mac.
To learn how to connect/disconnect the VPN use the following link “How to Use” .

Can I use the same iPhone subscription on my iPad?

Yes you can. Tap on the “Download” icon and follow the instructions. It is only two step process.
The opposite is true as well, you can use an iPad subscription on your iPhone.